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About Us MTS Distribution Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the "Contact Us" button.
Our Contact details:
MTS Distribution Ltd
4 Tavistock Court
Newbottle
Houghton-Le-Spring
DH4 4UB
Phone: 0845 6344794
Fax: 0871 9942225
Email: service [at] a1poolsupplies [dot] co [dot] uk
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Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for the details that we need to be able to complete your order.
We accept most major credit & debit cards (not Amex). We do not debit your card for any item until it is ready to ship. Backordered items are not charged until they are shipped. Please contact us if you wish to pay by another method (cheque, bacs etc)
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling We only deliver to areas within the North East of England. Please check your post code is included. The nature and weight of the products we supply does not make them suitable for courier transportation. You are welcome to collect from our warehouse at Cramlington - just let us know in advance and we will have your order prepared. |
| Delivery Schedule We will contact you to make delivery arrangements. |
| Back Orders If an item is not in stock, we will back order it for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or the European Union, VAT at the current rate is added. |
| Credit Card Security We use HSBC's Secure ePayments to take credit/debit card payments. During the checkout process, you will be passed to the HSBC secure server (https:). Once payment is complete you will return to our website. We do not have any involvement with the processing of card numbers. This is all handled by HSBC in a secure, encrypted environment. |
| Guarantee We guarantee your satisfaction. If you are not satisfied with your purchase please contact us to discuss options. |
Reaching Us If you need to reach us, please email us using the "Contact Us" button.
Alternatively, you can call on 0845 6344794 or write to us at
4 Tavistock Court
Newbottle
Houghton-Le-Spring
DH4 4UB
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Privacy Policy MTS Distribution Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes |
Returns Policy If you are not happy with your purchase, you can return it to us. To be returned the goods and packaging must be in original, new condition. The cost of returning the item is to be bourne by the cutomer. Please contact us to obtain authorisation to make the return.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |
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Best Sellers:
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